Delivery times vary based on your location in Australia. Typically, orders for items marked as “in stock” and sent to metropolitan areas arrive within 7-10 business days, while orders to rural areas may take 10-12 business days. Orders marked as “Backorder” will need to be ordered from the manufacturer, and will require the specified mount of lead time (eg. 8 weeks for Malabrigo to make and dye and send the yarn to us) in addition to the specified delivery time. These are estimated times and can be affected by factors such as carrier delays or holidays.

On our platform, an account is automatically created for you when you place your first order. During the checkout process, you will be asked to provide your email address and to choose a password. Once your order is confirmed, your account will be created using the information you’ve provided. This means you can track your current order, view past orders, and checkout faster in the future. You will also receive a confirmation email with details on how to access your new account.

To change your shipping address, log into your account on our website, then head to the “Addresses” section under “My Account.” Here, you can edit your existing shipping address or add a new one. Make sure to save your changes. It’s important to update your shipping address before you make a purchase to ensure your order is shipped to the correct location.

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your order online. You can also track the status of your order by logging into your account on our website and visiting the “Orders” section under “My Account.” Here, you’ll find all your order details and tracking information.

For your security and privacy, we do not store your credit card information on our servers. WooCommerce uses secure, encrypted payment gateways for all transactions. Your payment details are directly processed by our payment gateway providers (PayPal & Stripe), adhering to the highest security standards.

Yes, we are required to charge GST (Goods and Services Tax) on all orders shipped within Australia. The GST is included in the listed prices on our website, so there are no additional charges at checkout.

Currently, we ship exclusively within Australia. We are exploring options to expand our shipping destinations and hope to offer international shipping in the future. Please check back or subscribe to our newsletter for updates.

To reduce shipping times and costs, we strive to ship your items in one package. However, depending on the order size and the availability of items, your order may be shipped in separate packages. Each package will have its own tracking information, which we will provide to you via email.